I spelt my recipient's name wrong

The fastest way to fix this is by cancelling the transfer yourself. You can then set up a new transfer using the correct name.

Whether or not you can cancel depends on how far along your transfer is in our system. So before you get started, check the status of your transfer.

1. Log in to your TruePay account

2. Go to Home to see your transactions list

3. Find the transfer in question — it might still be marked as pending

You can cancel if your transfer’s set up, your money’s on its way to us, or your money’s being processed.

You should still be able to cancel your transfer at these stages. We’ll send the money back to your bank account, and you can set up another transfer using the correct name.