Can I cancel a transfer that's completed?

You can’t cancel a completed transfer. All transfers completed by TruePay are final, and TruePay can’t reverse or recall payments. Once your transfer is marked as completed or its equivalent on our website, we can’t cancel it.

TruePay does not have the ability to be involved in transfer disputes between senders and recipients. Therefore so we strongly recommend that you know and trust the person or business that you are sending money to before setting up a transfer or sending any money. We also recommend that you cross-check the recipient details to avoid any errors that may affect your transfer and prove costly to you.

We can’t get involved in disputes, however we try to do everything we can to maintain customer safety. We’ll investigate any claims of fraud, and, if we find that someone has used TruePay to receive money fraudulently, we’ll block them from receiving money through us.