How do I close my account?

Ways to close an account

You can only close accounts with a nil balance. This means that if your account is overdrawn or in credit, you'll need to either deposit or withdraw funds to ensure a zero balance. We can arrange to move funds from/to another TruePay account in your name.

If a credit balance is going to a non-TruePay account please have the account information to hand. Please note that payments over £10,000 or international payments will incur a charge.

Interest and charges being applied to the account may not have been applied at the time of closure. You remain liable for any debit interest and charges, and we'll require you to repay any money owed to us. This includes the amount of any cheques you've issued, any card transactions you've made that are paid by us after closure and any charges incurred.

If applicable, we can transfer all direct debits and standing orders to another TruePay account in your name. Please note that direct debits and standing orders cannot be transferred to savings accounts.

All direct debits and standing orders will be cancelled if you don't transfer them to another TruePay account.

If you're transferring your direct debits to another TruePay account in your name, we'll advise all parties of the changes. Otherwise you'll need to let the direct debit recipients know the new details.

With certain accounts there are financial and other consequences to early closure. It's essential that you understand what these are and are aware of the terms before deciding to close the account.

If you're switching current accounts via the current account switch service, your account will automatically be closed and you don't need to take any further action. However, your other accounts will remain open unless you ask us to close them.

Once you've closed your account, the online statement history will no longer be available. You may wish to print or download any statements before closing your account to ensure your records are complete.

Once we have closed your account, we will provide your transaction history (free of charge) covering a period of up to 5 years. We are not required to provide transaction history relating to any payment transaction that occurred 5 or more years prior to the date of account closure.

In most circumstances we'll email this to you within 10 working days of your account closing. If you would like to opt out of this service or request transaction history for less than 5 years, please let us know by calling the number below.

If we do not hold a valid email address on record, we will ask you to provide this or details of an alternative delivery method. Unfortunately, we will be unable to send information if you do not contact us.

You may request transaction history if you have closed your account within the previous 5 years. We will normally be able to provide you with a transaction history covering a period of up to 5 years. However, we are not required to provide a payment transaction history in relation to any transaction that occurred 5 or more years prior to the date of your request. For example, if you requested your payment transaction history 3 years after account closure, you would only be entitled to the last 2 years of payment transaction information.

If you no longer hold an account with us, we may firstly ask you to send us identification documentation. Once this is received, in most cases we will issue statements by email within 7 working days.

For both payment transaction history at account closure and up to 5 years after account closure, there may be exceptions that prevent us from providing this information.