Customer Support
Customer Experience Specialist (Part-Time) - West Africa
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers.
Apply nowOffice: Lagos
About the role
We operate in small, nimble teams that are built for scale, speed, and quality. Each unit is responsible for a different pillar of Customer Support, giving you the chance to have a real impact on crucial problems that affect people around the world.
Join a team that knows helping people solve problems is at the heart of what we do.
TruePay is looking for a customer support specialist to join our Lagos Office as one of Customer Support Managers, covering the business's West African operation. This role will focus on a number of key customer support areas including onboarding, feedback and complaints.
Requirements
Skills
- Fluent English (C1 level)
- Strong stakeholder management skills
- 1+ year of experience working in Customer Support (financial services/banking industry preferred)
- Experience managing customer facing teams in a fast-paced start up or retail broker-dealer
- Deep understanding of quality program design, implementation, delivery methods, and processes
- Ability to make a good business case and convince people to help you execute
- Experience working with cross functional teams across multiple time zones
- Natural curiosity and interest in making an impact
- Ability to break complex problems into smaller ones and enjoy working with data to facilitate work using tools such as Excel/Google Sheets
- Problem solving skills
Qualification
Education
Bachelor's Degree (BSc)
Benefits
Perks
- You’ll get to work in a tech startup on a mission to enable... rather than disrupt
- We’ll arm you with all of the latest tech equipment
- Competitive salary
- Competitive vacation policy
- Flexible work hours
By applying for the above role, you confirm that you have reviewed our Data Privacy Notice for Candidates.
Join your team
English
Angola
Nigeria
Philippines
United States