If your future ‘owner' isn't already added to your account, invite them as new user
Remember, new users need to verify before they can switch from an editor role and get more account access
Next, your current owner must upload a new registry extract (no older than 6 months) and a Power of Attorney document (if applicable). To do this, log in at TruePay and go to Profile (top right) > My business. Under Has your business information changed? click Add. Then submit your documents to change creators.
Please reach out to us via chat or submit a request if you have any issues.