Creating An Invoice

1. How do I change the address on my invoice?

You can change the address on your invoice (and your account statement) in your invoice settings. Just go to Invoicing and from there click on the gear symbol on the top right. Here you can change all basic settings, which should be included in all invoices.

2. Can I customise my invoice?

If you navigate to the invoice settings in your TruePay account, you can add your logo and additional information.

The invoice layout itself cannot be customised.

3. How do I edit the logo on my invoice?

You can change the logo on your invoice through invoice settings. Go to Invoicing application > Invoice settings (settings icon in the upper right corner) > Invoice logo. Here you can change all basic settings, which should be included in all invoices. After clicking on the gear, you can add or change your logo under your email address. Supported formats are JPG, PNG and GIF, and the maximum file size is 1MB. The size of the logo on the invoice can't be changed, it is aligned with the font size of the company name.

4. How do I delete an invoice?

It is not possible to delete an invoice because it is an official bookkeeping document. However, you can archive an invoice or mark an unsent invoice as "cancelled" and a sent invoice as "unpaid" instead.

5. How do I change the language of my invoice?

Invoices are automatically translated based on the available languages on TruePay. This mean the recipient can change the language on the invoice screen.

For PDF invoices, you will need to change your language before downloading the invoice.

6. How can I add a company as recipient?

Currently, there are no separate fields for name of the participant and company name, so if the invoice is to go to a particular person at a company, the company name would have to be in the same field as the person's name.